Privacy Policy

Last updated: 11 August 2026

This Privacy Policy explains how Review Tap collects, uses, shares and protects your personal information. It is written to comply with the Protection of Personal Information Act 4 of 2013 (POPIA), the law that governs personal information in South Africa.

1. Who is responsible for your information

The responsible party is:

  • Legal entity: JCE Systems Group (Pty) Ltd, trading as Review Tap
  • Company registration number: 2026/131175/07
  • Physical address: 21 Wintershoek Street, Vaalpark, Sasolburg, 1947, Free State, South Africa
  • Information Officer: Jacques Groenewald
  • Email: support@reviewtap.co.za
  • WhatsApp and telephone: 072 688 2952

Direct any privacy question, access request or complaint to the Information Officer at the address above.

2. What personal information we collect

  • Contact information: your name, business name, email address, phone number and WhatsApp number.
  • Order and delivery information: billing and delivery address, order contents, quantities, customisation instructions, and your review destination link.
  • Artwork you supply: logos, trade marks, business details and any images you send us for printing.
  • Payment information: processed directly by our payment providers. We receive confirmation that a payment succeeded and the last digits of the instrument. We do not receive or store your full card number.
  • Communications: emails, WhatsApp messages, contact form submissions, social media messages and support correspondence.
  • Website usage data: IP address, device and browser type, referring URL, pages viewed and interaction data collected through cookies and similar technologies.
  • Account information: where you create an account or subscribe, your login details and subscription status.

We do not knowingly collect special personal information as defined in POPIA, and we do not collect the personal information of children.

3. Why we process it, and on what lawful basis

POPIA requires us to have a lawful basis for processing. Ours are:

  • To perform our contract with you: processing orders and payments, producing custom items, arranging delivery, providing support, handling returns, and managing subscriptions.
  • To comply with a legal obligation: keeping accounting, tax and company records for the periods the law requires.
  • For our legitimate interests: preventing fraud, securing our website, improving our products and services, and understanding how our site is used.
  • With your consent: sending you marketing communications, and placing non-essential cookies. You may withdraw consent at any time.

4. Where your information comes from

We collect information directly from you when you order, contact us, subscribe or use the site. We also receive information from service providers acting on our behalf, such as our payment processors, our courier, and analytics and advertising platforms.

5. Who we share it with

We do not sell your personal information. We share it only as needed to run the business, with operators who are contractually required to protect it and to process it only on our instructions:

  • Our e-commerce platform, Shopify, which hosts this store.
  • Payment providers, who process your payment and screen for fraud.
  • Couriers, including The Courier Guy, who need your delivery address and contact number to deliver your order.
  • Communication and customer relationship tools, which we use to send order updates and to manage support conversations.
  • Analytics and advertising platforms, including Google and Meta, which help us measure site performance and reach relevant audiences.
  • Professional advisers, such as our accountants, where required.
  • Legal authorities, where the law requires it or where we need to establish, exercise or defend a legal claim.

6. Sending information outside South Africa

Several of the services above are operated outside South Africa, so your personal information may be transferred to and stored in other countries. Section 72 of POPIA permits this where the recipient is subject to laws or binding agreements that provide a level of protection substantially similar to POPIA, or where the transfer is necessary to perform our contract with you. We rely on the contractual protections in our agreements with these providers, and we only use established providers that commit to recognised data protection standards.

7. Marketing

We send marketing messages only where you have opted in, or where you are an existing customer and the message relates to similar products. Every marketing email carries an unsubscribe link, and you can opt out at any time by using it or by emailing us. Opting out of marketing does not stop transactional messages about an order you have placed.

8. Cookies

We use cookies and similar technologies to keep the site working, remember your cart and preferences, measure traffic, and support advertising. Most browsers accept cookies by default and let you remove or block them in your settings. Blocking cookies may stop parts of the site from working correctly.

9. How long we keep it

We keep your personal information only as long as we need it for the purpose it was collected, or as long as the law requires. Order, invoice and accounting records are kept for the retention period required by South African tax and company law. Marketing contact details are kept until you opt out. Artwork files are kept while you remain a customer so that we can produce reorders, and are deleted on request.

10. How we protect it

We take reasonable technical and organisational steps to secure personal information against loss, unauthorised access, and misuse, as required by section 19 of POPIA. No system is perfectly secure, and we cannot guarantee the security of information while it is in transit to us. If a security compromise affects your personal information, we will notify you and the Information Regulator as required by section 22 of POPIA.

11. Your rights

Under POPIA you have the right to:

  • Be told what personal information we hold about you, and request a copy of it
  • Ask us to correct information that is inaccurate, irrelevant, excessive, misleading or out of date
  • Ask us to delete or destroy information we no longer have a lawful basis to keep
  • Object to processing that relies on our legitimate interests
  • Withdraw consent where our processing relies on it
  • Opt out of direct marketing at any time
  • Not be subject to a decision based solely on automated processing that significantly affects you
  • Complain to the Information Regulator

To exercise any of these rights, email the Information Officer at support@reviewtap.co.za. We may need to verify your identity before we act. We respond to requests within the period POPIA allows, and we will not treat you unfairly for exercising a right.

12. Complaints to the Information Regulator

Please raise a concern with us first so that we can put it right. If you are not satisfied, you may lodge a complaint with the Information Regulator of South Africa:

13. Links to other sites

Our site and our products link to third party platforms such as Google, TripAdvisor and Meta. We do not control those services and this Privacy Policy does not apply to them. Please read their own privacy policies before sharing information with them.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated version on this page and change the "Last updated" date above. Where a change materially affects your rights, we will take any additional steps the law requires.

15. Contact us

Email support@reviewtap.co.za or WhatsApp 072 688 2952.

JCE Systems Group (Pty) Ltd, 21 Wintershoek Street, Vaalpark, Sasolburg, 1947, Free State, South Africa.