Shipping & Return Policy
Last updated: 11 August 2026
This policy applies to every order placed on reviewtap.co.za. Please read it before you order, because placing an order means you accept these terms. The version published on the date you place your order is the version that governs that order.
1. Who you are buying from
- Legal entity: JCE Systems Group (Pty) Ltd, trading as Review Tap
- Company registration number: 2026/131175/07
- Physical address: 21 Wintershoek Street, Vaalpark, Sasolburg, 1947, Free State, South Africa
- Email: support@reviewtap.co.za
- WhatsApp and telephone: 072 688 2952
- Website: reviewtap.co.za
All prices are in South African Rand. JCE Systems Group (Pty) Ltd is not a registered VAT vendor, so no VAT is charged on your order and the price you see at checkout is the price you pay.
2. Order processing and dispatch
Stock items. Dispatched within 2 business days of your payment clearing.
Custom and personalised items (any card, stand, plaque or product printed or produced with your logo, business name, branding or review link). We send you a digital proof for approval. Once you approve the proof we produce and dispatch within 7 to 10 business days. Production only starts after your approval, so any delay in approving a proof moves the dispatch date out by the same amount.
Business days are Monday to Friday, excluding South African public holidays.
Stated lead times are the agreed delivery period. Where a product page, this policy, or your order confirmation states a production or dispatch lead time, that period is the delivery period agreed between you and us, and it replaces any shorter default period. Lead times run from proof approval on custom orders, and from payment clearing on stock orders.
Pre-order and backordered items. We sometimes offer an item before stock has landed. Where that applies, the product page shows it and gives the expected dispatch date, and by placing the order you accept that date. If stock is delayed beyond the date shown, we will contact you with a revised date, and you may either keep your order in place or cancel it for a full refund. The choice is always yours.
If something is unexpectedly out of stock after you have ordered, we will contact you within 1 business day with a revised dispatch date. You can accept the new date, swap to an available alternative, or cancel for a full refund.
3. Artwork, logos and review links you supply
On custom orders you supply the artwork, logo, business details and review destination link. We print exactly what appears on the proof you approve, so please check it carefully.
Once you approve a proof:
- Your approval is final and production begins immediately.
- We are not responsible for spelling errors, incorrect business details, low resolution logos, colour variance from your screen, or an incorrect review link that appeared on the proof you approved.
- Any reprint required because of information you supplied or approved is quoted and charged as a new order.
Printed colour can differ slightly from what you see on a screen because of monitor calibration and print process. Minor colour variance is not a defect.
You confirm that you own or have permission to use every logo, trade mark, name and image you send us, and you indemnify Review Tap against any third party claim arising from the artwork you supply.
4. Delivery
We deliver throughout South Africa using The Courier Guy. You receive a tracking number as soon as your order is dispatched.
Typical transit time after dispatch is 1 to 2 business days to main centres and 3 to 5 business days to outlying areas. These are courier estimates, not guarantees.
Delivery within South Africa is free on orders of R1,000 or more. Orders under R1,000 are charged a flat courier fee of R125, which is shown at checkout before you pay. We do not currently ship outside South Africa.
Address accuracy. You are responsible for the delivery address and contact details you enter at checkout. If a delivery fails, is returned to us, or has to be sent again because the address was wrong or incomplete, because nobody was available to accept it, or because the parcel was not collected from a pickup point, the cost of the second delivery attempt is for your account.
Risk and damage in transit. Risk in the goods passes to you on delivery. Please check your parcel on arrival. If it arrives damaged, already opened, short delivered, or containing the wrong items, tell us in writing within 48 hours of delivery and include photographs of the outer packaging and the contents. Courier claims cannot be lodged after that window, so late reports may not be recoverable.
Delays outside our control. We are not liable for delays caused by courier disruption, load shedding, industrial action, severe weather, or other events beyond our reasonable control. We will keep you updated and deliver as soon as we are able.
5. Cancelling an order before it ships
- Stock items: cancel any time before dispatch for a full refund. Email support@reviewtap.co.za.
- Custom and personalised items: cancel free of charge at any point before you approve your digital proof. Once you approve the proof, materials are committed and production begins, so the order can no longer be cancelled or refunded.
6. Items that cannot be returned
South African law gives you a cooling off right on most online purchases, but that right does not apply to goods made to your specifications or goods that are clearly personalised. The following are therefore not returnable or refundable unless they are faulty:
- Cards, stands, plaques, signage and any product printed, engraved or produced with your logo, business name, branding or artwork
- NFC and QR products that have been encoded or programmed to your review destination
- Products that have been activated, registered, or placed into customer facing use
- Made to order runs, and bulk or wholesale quantities produced specifically for you
- Digital products, software access, and setup, configuration or onboarding services already delivered
- Items marked clearance or final sale on the product page
This does not affect your rights if an item is faulty. See section 8.
7. Changing your mind on a stock item
If you bought a standard, non-personalised stock item you may cancel within 7 calendar days of delivery without giving a reason.
To qualify, the item must be:
- Unused and unactivated
- In its original, undamaged packaging, with every insert, component, accessory and free item included
- In a condition we are able to resell
How it works
- Email support@reviewtap.co.za within the 7 days with your order number, stating that you are cancelling. Please do not ship anything back before we reply.
- We issue you a return authorisation number and the return address.
- You return the goods to us. You carry the cost of returning them and the risk until they reach us, so please use a tracked service and pack the goods so they survive the trip.
- We inspect the goods on arrival and process your refund.
We refund the full amount you paid, including any delivery fee you were charged, less the direct cost of returning the goods where we arranged that return on your behalf.
If the goods reach us used, activated, incomplete, or in packaging that is no longer saleable, we may deduct the reasonable cost of restoring them to a saleable condition, or decline the return and send the goods back to you at your cost. Goods returned unopened in their original packaging are never charged a restoration fee.
Returns shipped without a return authorisation number, or received outside the return window, may be refused and returned to you at your cost.
8. Faulty, defective or incorrect items
Your goods carry a 6 month quality warranty under the Consumer Protection Act. If a product is defective, fails, or is not as described within 6 months of delivery, we will repair it, replace it, or refund it, and the choice is yours. We carry the full cost of collecting, repairing, replacing and returning goods under this warranty, and we do not charge you for the use you had of the item.
To claim, email us your order number, a description of the problem, and photographs or a short video showing the fault.
This warranty does not cover:
- Physical damage from dropping, bending, cutting, drilling or crushing
- Water, heat, chemical or prolonged sunlight damage
- Normal wear, scuffing or fading from everyday use
- Damage from unauthorised repair or modification, or from adhesives, mounts or fixings we did not supply
- Loss of function caused by a change to a phone, operating system, or third party platform outside our control
- A review destination that stops working because you changed, suspended, closed or lost access to the underlying Google, TripAdvisor or other listing
- Items produced correctly to the proof you approved that carry information you supplied incorrectly
If we sent you the wrong item, that is on us and we correct it at our cost. Please report it within 48 hours of delivery as set out in section 4.
9. Refunds
Approved refunds are paid to the original payment method used for the order. We do not refund to a different card, to a third party account, or in cash.
Refunds are processed within 10 business days of the returned goods reaching us and passing inspection, and in every case within the period required by law. Your bank or payment provider may take a few additional days to reflect the funds.
Delivery fees are refunded only where your entire order is cancelled and returned. On a partial return, where you keep some of the items, the delivery fee charged on the original order is not refunded.
10. Subscriptions and ReviewTap Pro
Subscription plans are billed monthly in advance on your account billing date. To cancel, email support@reviewtap.co.za at least 5 business days before your next billing date. Cancellation takes effect at the end of the month you have already paid for, and your access continues until then. We do not refund part months or unused time on a period that has already been billed.
Hardware purchased alongside a subscription is covered by sections 6 to 9 of this policy. Cancelling a subscription does not automatically entitle you to return hardware.
11. Your rights under South African law
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where any part of this policy conflicts with those Acts, the Acts apply.
If we are unable to resolve a complaint to your satisfaction, you may refer it to the Consumer Goods and Services Ombud at www.cgso.org.za.
12. Contact us
Email support@reviewtap.co.za or WhatsApp us on 072 688 2952. We respond to return and delivery queries within 1 business day.
Review Tap is a JCE Systems Group (Pty) Ltd brand, dedicated to providing innovative marketing solutions for businesses.